The Customer Service Perspective is a
job assessment that provides a method for measuring customer service
knowledge, aptitudes, and skills of employees and prospective employees
in the medical community. Whether an RN, therapist, technician or
patient administrator - good patient relationships are essential for an
organizations long term viability.
Using the Customer Service
Perspective assessment provides job information about the quality of
patient service a medical employee might provide. This assessment
indicates the degree to which a medical professional has the following
qualities:
- Knowledge (People Skills, Courtesy,
Common Sense)
- Assertiveness (Persuasive,
Confident, Outgoing)
- Persistence (Persevering,
Unwavering, Emotionally tough)
- Empathy (People-focused,
Relationship-oriented)
- Drive (Highly competitive,
Aggressive, Opportunistic)
- Organization (Organized, Conforms,
Routine-focused)
- Maturity (Sound judgment, Stable,
Tolerant)
- Creativity (Inventive, Unique,
Innovative)
- Incentive (Recognition, Feedback,
External)
Descriptive Report
The Profiles Customer Service Perspective job assessment report
for the medical community has graphic and descriptive written data to
describe the attributes of the employee being assessed. This report also
pinpoints specific knowledge and training needs.
A Customer Service Pattern indicates a job candidate’s or
employee’s suitability for interaction with the patient by giving a job
match rating.
Customer Service Perspective is a Human Resource Development
tool designed for you to help make sure you hire the right person for
the right job - the first time.
In just 20 minutes, an employee or job candidate can complete the
Profiles Customer Service Perspective assessment over the Internet with
the resulting job assessment report returned in a matter of seconds.
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